Testimonials

Discover what our satisfied customers are saying! Visit us on Google Review Centre to see our latest glowing testimonials and join our community of happy clients.

Very kind to all 3 of us, will be happy to return!

posted on: 14/07/2006by Amanda from: Upminster

Very good and very gentle with our 17 years cat.

posted on: 30/04/2006by John-Paul from: Leytonstone

Very pleased with mobile service and pleased with results of cat grooming!
Thanks!

posted on: 01/11/2005by Dale from: London

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Pet Universe Cat & Dog Grooming Salon

4.5

Based on 355 reviews

review us on

Mary Jane Gonzales

21:59 14 Nov 24

They made our Prada look so fresh today... Thanks ladies for the wonderful treat that you gave to our cat...

Hamim

17:35 03 Nov 24

Had a lovely experience with my long haired cat going in for a full grooming and dry bath. Booked well in advance, sent in photos to get an estimate of pricr beforehand. Grooming session always comes with a complementary claw clipping.

Ishrat Hussain

10:42 03 Nov 24

Amazing and efficient service for cat grooming! You can tell the team truly care about animals and have a lot of experience!

Aga Rachtan

16:27 30 Oct 24

I’ve been to this groomer a few times, and every visit left my dog looking sad and stressed afterward. Each time, she claimed my dog was ‘too matted’ and insisted he needed a full shave, despite my polite requests to use extra conditioning. I even explained I was traveling, and other groomers had managed to brush him without shaving, but she refused to listen.Her attitude is rude and lacks compassion, constantly reminding me to be on time as if it’s a factory, not a place for pets. After my third visit, when she once again refused to do anything but shave my dog, I expressed my disappointment, and her response was, ‘Good luck finding a groomer who won’t shave him.’Well, I did find an incredible groomer!!!who took her time, used conditioning, and reassured me that my dog was not matted—just a few small tangles. Unlike this groomer, they genuinely care about the dogs and treat them with kindness. If this place doesn’t change their attitude and approach, they’re sure to lose many more customers.

Ziggy Di

15:16 25 Oct 24

Dog groomer is pure a diamond

Martin Gold

21:55 20 Oct 24

Connson Locke

15:59 05 Oct 24

My ragdoll cat, George, is difficult to groom because he gets scared and aggressive. We tried two other groomers - and even tried to do it ourselves - before discovering Edita at Pet Universe. She somehow works her magic on him, calming him down so much that he allows her to do a complete groom - something he wouldn't do with anyone else. Afterwards, George looks beautiful and, best of all, he is amazingly calm and happy. We didn't think this was possible. Thank you, Edita!

justina daugelaite

10:38 19 Sep 24

Jess

10:14 19 Sep 24

I take my Samoyed, Ezri, here for grooming. They do a fantastic job and Ezri is always relaxed and happy to go to the groomer. We always get compliments on how beautiful she is after a groom!

Zan Aziz

18:51 05 Sep 24

It was my first experience taking my cat to a groomer, and I was pleasantly surprised by how it turned out. My cat is quite anxious, so I was a bit apprehensive about how she would handle being left there. However, she did remarkably well during her wet bath and full pampering session. The groomers took excellent care of her, and she allowed them to work their magic. When I brought her home, she looked incredibly clean, soft, and relaxed.I think she genuinely enjoyed the pampering, as she kept seeking out pets and wanted her fur brushed. I will definitely be returning for another session and would highly recommend this groomer to others!

sisu miah

17:27 05 Sep 24

I was recommended to this grooming place. I am absolutely thrilled with the service my Cat received.From the very first moment we step inside the salon we were greeted with kind and politeness.The groomers were very gentle and friendly with my cat.They explained exactly which service my cat needed as it was our first visit.When we came back to collect our cat, I was surprised to see how good my cat looked. She seemed happier and more comfortable and also she looked very fresh.Thank you so much, we will definitely be coming back regularly from now on.I can definitely recommend this salon to others.

kameron grant

11:04 31 Aug 24

The team over at Pet Universe are amazing when it comes to grooming my 2 year old labby. Extremely professional and they tend to know more than the vets, always recommending new things for me to try with him so he can be as healthy as possible :) 5 star service every time I go 👍🏼

E Lo

11:28 24 Aug 24

Excellent groomers. Highly proffesional and attentive towards my little one. The ladies listen to the customer needs and deliver a beautiful grooming service.

Kris Lakha

11:00 21 Aug 24

Puuuurfect..Top service, great advice, helpful, understanding, compassionate and very friendly too. My cats love this place.

Steph Smith

13:37 20 Aug 24

Lovely grooming service, very pleased with how our little shih tzu looks. Nice friendly staff too

Jane Haezer Saputra

05:02 20 Aug 24

KRASIMIRA ALEXIEVA

16:52 16 Aug 24

Very friendly and professional Once you go there you definitely will be back ♥️Regards from Dodo♥️

Tulla Mer

16:35 13 Aug 24

amazing lady and team 🫶🏼 really a life saver my fur baby was so matted that I had no option but to find a kind groomer that not only cares for the little ones but shows empathy and compassion this is truly beautiful and hard to find , after so many attempts to find a groomer I finally found ( PetUniverse ) 🫶🏼 I’m so satisfied with the service received todayA very new satisfied customer and baby fur 👏🏼A massive thank you to PetUniverse xx

Mădălina Pascaru

15:08 13 Aug 24

Augusta Gomes

07:34 13 Aug 24

Nice place

Ali Zam

09:57 04 Aug 24

Overpriced never take my pooch there ever

Rachel Woods

10:09 03 Aug 24

Our first time using the pet universe cat and dog grooming salon, wonderful service from the girls, they also gave great advice, and managed to deal with my scared timid cat. Safe to say i am very impressed, and will be booking up a next session in the following weeks, see you all soon

Anca Mitrea

14:18 31 Jul 24

We are so happy with our pet’s haircut and he is even happier. His skin irritation immediately subsided afterwards.Friendly and professional service.Will return in October for a fresh cut.Thank you so much.

mavandad rad

14:31 25 Jul 24

Is best place if you have a cat to visit at list once to see 🙏 I love my cat and there is no way I leave my cat with anyone . But I have to say Pet Universe is the safest place to take your cat and leave them there. Peoples works there are so professional and have lot of knowledge regarding Cat and they give you best advise for your pet.I’m so happy to find this place and I will visit them regularly cos I know my cat will be very happy.Thank you agin guys for your amazing knowledge ❤️❤️❤️

Ayesha Naveed

13:48 13 Jul 24

Excellent experience. Filled us in with good advice.Highly recommended.

John Gwalter

09:29 10 Jul 24

Good professional service for cat & dog grooming at reasonable cost.

Jennah Elisa

18:41 09 Jul 24

I recently took my dog for grooming, and I am very pleased with the service we received. From the moment we walked in, the receptionist Irina was friendly and welcoming, making my dog and me feelat ease.Prior to booking an appointment Irina reassured me and updated me on the progress of my dog’s grooming.The grooming itself was exceptional. My dog came out looking fantastic and smelling great. The groomer paid great attention to detail.Moreover, the facility was clean and well-maintained, which is very important to me. I also appreciated the groomer's patience and care.Overall, I highly recommend Akvilleto anyone looking for a professional and caring groomer for their pet. We will definitely be returning for future grooming needs.Thank you for the wonderful service!

Sofia Iram

19:18 30 Jun 24

I loved what they did with my cat, I would definitely recommend

John Hall

11:48 30 Jun 24

Shaleen Islam

22:42 21 Jun 24

Couldn’t have asked for a better first grooming visit for my rescue cat. Thank you so much for your kindness, understanding, and dedication in helping out my little girl. You made her feel so comfortable!

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020 8550 0430

07825 882 028

info@pet-universe.co.uk

Testimonials